Priwils Inc. is looking for an experienced Service Desk Technician Level II to join our team. The Service Desk Technician Level II must have experience with a ticketing system (ServiceNow is currently in use) asset management tools, imaging tools (such as SCCM), Symantec, Office 2016, Exchange, switches, and VPN; Excellent analytical, oral, and written communication, presentation, and problem-solving skills; Knowledgeable with Windows 10 environment; Ability to gain internal support and to operate independently without supervision.; Must have the ability to establish a solid working relationship with customers, technical staff, managers, and peers.; Experience with Apple, Android, and Window device preferred. ITIL V3 Foundation Certification preferred.

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The potential candidate must have Four (4) years of directly related experience supporting help desk operations. High School diploma/GED with Eight (8) years of related experience, or Associate degree with six (6) years of experience, or bachelor’s degree with four (4) years of experience

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Specialized Experience: Experience in IT Service Management (ITSM) principles; Experience with working with SCCM and ServiceNow.

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If you are interested in this position, please send your cover letter and resume to HR@priwils.com

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